Workshop Objectives: To help participants increase their knowledge, improve their skills, and enhance their attitude toward Customer Loyalty, and be able to create/improve their Customer Loyalty Strategy to make their business more successful.
Workshop Description: This 2-day Customer Loyalty workshop is designed to provide the basic concepts and practical skills that are required for creating and maintaining Customer Loyalty. It includes individual exercises, group sessions, a case study, and an Action Plan that participants will create for building/maintaining Customer Loyalty for their business. Participants will be given a 90-day challenge and will be asked to submit a report on their progress at the end of the 90 days.
Expected Learning Outcomes: Upon completion of this workshop, participants will be able to:
1. Understand the nature, principles, and benefits of Customer Loyalty and its potential impact on their businesses
2. Understand the importance of Customer Satisfaction as the foundation for building Customer Loyalty
3. Enhance their knowledge, skills, and attitude for Effective Customer Service
4. Develop an Action Plan for creating/improving Customer Loyalty in their businesses.
The nature and benefits of Customer Loyalty
Customer Satisfaction – The Foundation for Customer Loyalty
Knowledge, skills, and attitude for effective customer service
How to change your customer service culture
Principles of Customer Loyalty
How to create a Customer Loyalty Strategy to make your business more successful
Factors that affect your business’s ability to build Customer Loyalty
How to improve Customer Loyalty and grow your business during a recession
For more information, email CSS@HighImpactConsultingGroup.com, or call (246) 254-6889 or (786) 233-3167.